Tiers of local government in Europe; their taxation and service-delivery duties

I remain curious why Scottish community councils’ online presences are, er, not as good as I think they could be. One possible reason is their lack of impact/importance to their residents, in terms of whether such bodies tax residents in order to deliver services. In short, unlike almost the lowest tiers of government/representation in almost all other EEA countries and the other UK nations, Scottish community councils have no taxation powers, not even indirectly. Unlike every other country/nation I’ve looked at, community councils do not deliver services. In short they are only representative.

Another possible reason is lack of demand, i.e. Scottish residents simply aren’t demanding that their community councils engage well online. That is, if they don’t impact our wallets and they do nothing for us, why would we care what they offer online? Some corroboration is offered by a study of small Spanish municipalities’ websites (Pontones-Rosa et al., 2023), in which only about half of the participants used their municipalities’ websites. This lack of demand was not related to the sizes of the municipalities, so it’s not simply ‘we only need to engage with 3 people and their dog, and we can do that in-person anyway’. However, provision of more/better e-services, transparency and engagement features tended to increase with population. So perhaps there is a nuanced effect of population-size on how hyperlocal governments behave online. Further research is needed, of course.

A further possible reason, perhaps related to lack of tax powers, is that Scottish community councils do not have the financial or human resources to engage online. For example, an Edinburgh community council pays me £50 per month to take minutes of monthly meetings and manage its website and email addresses. Despite this being well below minimum wage, it’s around 50% of the community council’s annual income. Most of my career has been IT-tinged and fortunately I do not need to work full-time. But what about community councils that don’t have people like me? The majority of community councils operate on only annual grants of around £1000[1], so have to reply on whatever skills their members may have. Even though older people aren’t automatically ‘digital immigrants’, community council members tend to be near or past retirement age (Cruickshank et al., 2020), and so may not be willing or able to learn new skills.

It was also disappointing for me that the Spanish research was the only recent survey of EEA/UK hyperlocal representatives’ digital offerings I could find. Or maybe it’s an opportunity – perhaps I could get a grant to undertake such surveys across Europe, and delve into potential reasons for these hyperlocal bodies’ online behaviours.

My full findings about the EEA and UK nations are in this PDF.

Footnotes and references

[1] A very small number derive income, e.g. in Ayrshire, Orkney and Kintyre, from wind-farms and similar.

Cruickshank, P., Hall, H., & Ryan, B. (2020). Information Literacy as a joint competence shaped by everyday life and workplace roles amongst Scottish community councillors. Information Research, 25(4 (supplement)), https://doi.org/10.47989/irisic2008

Pontones-Rosa, C., Perez-Morote, R., Nunez-Chicharro, M., & Alonso-Carrillo, I. (2023). E-government in Depopulated Rural Areas. An Approach to the Reality of Spanish Municipalities. Population Research and Policy Review, 42(4), 1–34. https://doi.org/10.1007/S11113-023-09808-9

Podcasting the archive: an evaluation of audience engagement with a narrative non-fiction podcast series’ published

With thanks as ever to Hazel for the words and so much else…

Podcasting the archive: an evaluation of audience engagement with a narrative non-fiction podcast series is now available in issue 2 of volume 28 of Archives, published last month. I am a co-author of the article alongside Professor Hazel HallMarianne Wilson, and Dr Iain McGregor.

In this work we compare audience engagement with a Second World War archive presented digitally in two formats as: (1) images and text in a Blipfoto journal, and (2) sound in an eight-episode podcast series (which starts with episode 1 here). The main findings reveal differences in levels of engagement for each presentation in respect of entertainment value, learning opportunities, and emotional response. Flexibility of access and authenticity of the archived material were also found to be important to audience engagement, with the nature of contextual information provided alongside the core archive key to the latter. Here we further understanding of facets of audience engagement with digitised archives while opening up new thinking on means of encouraging the general public to interact in more meaningful ways with historical records.

This article is the main output of the Platform to platform (P2P) and Heritage organisations and podcasts: scoping study (HOPSS) projects I led in 2022. The archive in question centres on the outputs of Lorna Beatrice Lloyd (1914-1942), principally her Diary of the war.

For those who do not have subscription access to Archives, the accepted version of the manuscript can be freely downloaded from the article’s record in the Edinburgh Napier University repository.

After i3 conference #i3rgu

I’ve been informed,  interacted and impacted at i3! I could only attend on Thursday and this morning, but my eyes have been opened to the wide world of Library and Information Research, and some of the characters in this world.

The sessions I attended were

(Because my blood-sugar crashed, I didn’t get to attend the final plenary except to see colleagues Iris Buunk and Hazel Hall win the prize draw.)

I mentioned the social aspects because I think some of the most interesting stories around research came out then. For me, and of course I may be wrong, papers deliver the ‘facts’, conference presentations tell some of the ‘back-story’, and social events can fill in the details. For example, a researcher talked about the major difficulties she experienced when trying to travel to collect data. So now I’m a bit more fore-warned of some possible practical difficulties.

I won’t say which I thought was the best presentation, because that would imply there was a ‘worst’. As far as I’m concerned, anyone who exposes their ‘research-hearts’ to a sea of potential criticism is a winner.

Drs Bhuva Narayan and Bruce Ryan

But I will say which I got the most out of personally: Bhuva Narayan’s presentation on information avoidance amongst diabetics described my personal world. A research blog isn’t the place to rant about my personal experiences of this condition, much as I want to. But I think it is appropriate to note how our careers have included academic/educational publishing before moving into academic research which is close to our respective hearts.

I’m also tempted to wonder whether there is room for research into information misbehaviour, e.g. are there links between information avoidance and other ‘undesirable’ activities?

My other favourite was Graeme Baxter’s presentation on post-truth politics and Scottish citizens’ information behaviour. Graeme showed how people reacted to political statements made by the five major Scottish political parties. Each party published statements intended to advance their positions and/or denigrate other parties, by quoting ‘facts’ without citing references. In fact, Graeme and colleagues had to dig quite deeply to establish sources and hence the veracity of the ‘facts’ they ‘tested’ on their participants.

As a scientist, it’s hopefully second nature to back up facts and statements with either citations showing where these were ‘proved’, or to prove them ourselves from the data we’re presenting – anything else is plagiarism or worse. Not so in political campaigning, it appears. Graeme suggested that political ‘facts’ go on a journey in which ‘original sources become less clear and facts become increasingly reinterpreted’. I guess the moral is an undertone of ‘facts matter’, in that we need to be sure that our facts are facts (i.e. true/correct), and the contexts in which they are they are true, and what they really mean.

For example, Graeme showed a political communication saying that 152,000 college places had been lost. Did that mean that 152,000 people were now being denied the chance of a full degree, thus potentially harming Scotland’s economy and much else? Er, no, it meant that quite a number of short courses and lessons in mostly ‘hobby’ interests were being cut. For me, any loss of educational opportunities isn’t great, but this ‘fact’ wasn’t anywhere near as bad as it appeared. I’d be disappointed if I couldn’t go to an interesting one-off lecture or short course on one of my interests, but it probably wouldn’t be career- or life-threatening. And as my colleague Todd showed, there is a huge amount of educational material on YouTube, for example. (The difficulty there, as he also mentioned, is learning which material offers me the most value, and doesn’t omit the things I really need to learn.)

I’m particularly interested in two things related to Graeme’s presentation. (This doesn’t mean I’m not interested in other aspects!)

  • The first is the extent to which people trust facts coming from government, rather than political parties’ campaigns. Graham cited the white paper on Scottish Independence which was delivered in 2014. Was that an output from a party or from the government or from the ‘neutral’ civil service? (I’m interested because I know a few current and former civil servants who sweated blood to try to ensure that it contained established facts, and clearly differentiated between these and ambitions for the post-independence world. But civil servants are required to serve the government of the day, even if this goes agains their personal views, unless this would involve them in something seriously immoral.)
  • The second is how much people trust information provided by community councils. (Let’s ignore how little people appear to actually access this information. As my colleague Peter Cruickshank points out, it’s entirely possible to take in and act on such information without leaving any obvious signs of engaging with it.) I’d really like to understand what people make of the (digital) information outputs of their community councils. I hope we can soon do some engagement research that probes this.

Final thoughts

image credit: Frances Ryan

Firstly, I’m inspired to do a bit of object-oriented programming around a model cool cat, especially as I’m cited for some reason.

Secondly, I’m sorry I couldn’t attend all the presentations made by my Napier colleagues.

Finally, a huge thank-you to i3 organisers Dr Elizabeth Tait and Professor Peter Reid for organising a great conference. Here’s looking forward to i3 2019!

Connecting people, connecting ideas symposium

My colleague Frances Ryan, along with Professor Hazel Hall, will be running a one-day research symposium on 22 June 2017. ‘Connecting people, connecting ideas‘ (CPCI) will focus on research priorities in Information Science as related to everyday life information seeking and information behaviours in online environments.

More information is on Frances’ research blog. If information science is in any way your thing, I’m sure this will be an interesting and provocative event.

Stranger in a strange(ly digital) land

Understanding Digital Policy was the title of an unconference I was at this week. (It was at an outpost of the University of Liverpool in central London – hence the title and illustration for this post.)

Although it was billed as covering

  • How is policy shaping the uptake and use of Digital Media and Technologies?
  • How are Digital Media and Technologies shaping policy making and policy implementation?

it went much further than that, into how will and how should policy be shaped, and what research should be done. This was at least in part due to the organiser, Simeon Yates, leading the the ESRC Ways of Being in a Digital Age team, and so being highly influential on research directions.

You can jump straight to my personal reactions if you want, but here’s how the day progressed. Firstly, we found interesting and/or kindred spirits by writing our own ‘about-me’s, looking at each others’ and deciding who we wanted to work with. Continue reading

Food for thought

I enjoy the weekly briefing from the Scottish Community Alliance – 6 interesting and challenging articles about how we can make our society work better, leavened with the occasional salutary tale, and always a lot of potential learning. This week’s briefing is no exception. Here’s some highlights:

 

Enjoy!

Wise words and mega maps

Leah Lockhart, social media advisor and all-round good egg, has been blogging about fears and barriers in public services on LinkedIn. Here are her thoughts on fears people have about being abused online, fears around negotiating online identity, fears digital champions have about inertia generally but especially in hierarchical leadership and finally about fears around BYOD.

Thanks also to ‘Lelil’ for drawing me to Leah’s tale of how to use topical hashtags to draw extra traffic to community council Tweets.

Well worth a read for any CC member (or any other elected member or public servant) involved in digital engagement with their citizens, in my opinion.

Continue reading

Digital engagement workshops report

We’ve published our report on the autumn digiCC workshops – you can find it on the national website for CCs at http://www.communitycouncils.scot/read-the-report-of-the-digital-engagement-workshops.html and in the library belonging to the KnowledgeHub group for CC members at https://khub.net/documents/10440977/0/2015+digiCC+workshops+report. (You’ll need to join the KnowledgeHub and then the CC members group to access that library.) Continue reading