Leah Lockhart, social media advisor and all-round good egg, has been blogging about fears and barriers in public services on LinkedIn. Here are her thoughts on fears people have about being abused online, fears around negotiating online identity, fears digital champions have about inertia generally but especially in hierarchical leadership and finally about fears around BYOD.
Thanks also to ‘Lelil’ for drawing me to Leah’s tale of how to use topical hashtags to draw extra traffic to community council Tweets.
Well worth a read for any CC member (or any other elected member or public servant) involved in digital engagement with their citizens, in my opinion.